FAQ

Your questions about bonuses, deposits and withdrawals at wicket71 — answered

From account verification to bonus terms, deposit methods and withdrawals — detailed answers to the most frequently asked questions are laid out here.

Whether you are new to wicket71 or an experienced player, it is natural to have questions about managing your account, bonus rules and payments. This page gives direct, factual answers to more than 20 questions across four main topics — bonus terms, verification, withdrawals and deposits. If you cannot find the information here, you can view detailed game information on the wicket71 Casino page, or contact our support team directly.

Bonus terms

Yes, wicket71 allows you to cancel a bonus, but any winnings linked to that bonus will also be cancelled. If you want to cancel a bonus, contact live chat before the wagering is completed. Once wagering is fulfilled, the bonus is automatically added to your main balance and can be withdrawn.

At wicket71, most slot games, fishing games and crash games count toward wagering. Games from PG Soft, JILI and Pragmatic Play in the slots section count in full. Whether bets placed on live casino or sports betting count toward wagering depends on the specific bonus terms — so read the terms carefully before claiming a bonus.

The wicket71 welcome bonus is a 100% first deposit bonus, up to ৳8,000. Wagering is calculated on the bonus amount only, at 20x. Example: deposit ৳1,000 and you get ৳1,000 bonus, giving a total balance of ৳2,000. Wagering will be ৳1,000 × 20 = ৳20,000. Once that amount has been wagered, the bonus winnings can be withdrawn.

All bonuses at wicket71 have a set expiry period. If wagering is not completed within the given time, the bonus and any winnings earned with it are automatically cancelled. The expiry for each bonus is stated in its own terms. Read the expiry and conditions carefully before claiming a bonus so you do not miss out.

No, the wicket71 welcome bonus can only be claimed once per account, at the time of the first deposit. If the same person tries to claim this bonus by opening multiple accounts, all accounts may be cancelled. However, after the welcome bonus there are other offers available, including a weekly reload, a cricket deposit bonus and a birthday reward.

With the weekly wicket71 reload festival offer, you can get a 50% deposit bonus once per week on any working day by depositing a minimum of ৳300, up to a maximum of ৳5,000. Wagering is 20x the bonus amount. Example: deposit ৳2,000 → bonus ৳1,000 → wagering ৳1,000 × 20 = ৳20,000. This offer can only be claimed once per week.

Verification and documents

At wicket71, a National ID card (NID) is generally accepted for identity verification. A passport or driving licence may also be accepted. If the document is clear, readable and not expired, verification is completed quickly. If the image is blurry or partial, you may need to resubmit.

Yes, this is very important. The name you registered with on your wicket71 account must match the name on your bKash, Nagad, Rocket or Upay wallet. A name mismatch can hold up the withdrawal process, and verification may be required before funds are released. Enter the correct name at the time of registration.

Verification confirms the security of your account and prevents fraudulent activity. At wicket71, verification may be requested when withdrawing above a certain amount or when adding a new payment method. It is done to protect your money — so that no one else can withdraw funds from your account.

wicket71 uses SSL encryption to keep users' personal information and documents secure. Submitted documents are used only for verification purposes and are not shared with third parties. Reading our privacy policy will tell you how your data is collected, stored and used.

Yes. The minimum age to take part in casino and betting activities at wicket71 is 21. This age is confirmed during registration and verification. Opening an account or playing games is prohibited for anyone under this age. To learn more about responsible gaming, visit our responsible gaming page.

Withdrawals

Yes, but only after the conditions are met. Bonus winnings can be withdrawn once the required wagering for that bonus is fully completed. For example, with the welcome bonus you can withdraw after the 20x wagering on the bonus amount is done. Before wagering is complete, it may be possible to withdraw only the original deposit portion, in which case the bonus will be cancelled.

The minimum withdrawal amount at wicket71 is ৳1,000. This limit applies to all methods — bKash, Nagad, Rocket and Upay. Withdrawal requests below this amount will not be processed. You can withdraw at any time as long as verification is complete and wagering requirements are met.

A withdrawal can remain pending for several reasons: account verification not completed, wagering requirements not met, or a mismatch in the withdrawal method details. wicket71 generally processes withdrawals within 1 hour. If it stays pending for a long time, contact live chat — they will assist you right away.

At wicket71, withdrawals via bKash, Nagad, Rocket or Upay are generally processed within 1 hour. It may take slightly longer at night or during peak hours. Submitting a request with the correct number, correct name and a verified account helps speed up the process.

For specific information about withdrawal fees at wicket71, ask directly via live chat or email support. You will find the latest payment-related information on our terms and conditions page. Make sure you are clear on the details before submitting a withdrawal.

How to deposit

After a deposit, the balance is usually updated within a few minutes. If more than 15 minutes have passed and the money has not arrived, first collect the payment receipt or transaction ID and share it with the wicket71 live chat team. Also check that the correct payment gateway was used.

wicket71 accepts four mobile financial services for deposits: bKash, Nagad, Rocket and Upay. These are the most widely used payment methods in Bangladesh and transactions are fast and straightforward. Log in via wicket71 Login and go to the deposit section to see all options.

For information about deposit fees at wicket71, contact the support team directly or read the terms and conditions. Your own mobile wallet service provider may charge separately — that depends on the individual policies of bKash, Nagad or Rocket.

The minimum deposit at wicket71 is ৳300, and this applies equally across all payment methods. You can start with this amount to play slots, cricket betting or any other game. You can build up experience gradually starting with a small budget — the wicket71 slots section has many slot games with low minimum bets.

Log in to your wicket71 account, go to the deposit option and select Nagad. Send the required amount to the merchant number shown, save the transaction ID and enter it in the deposit form. Not including the correct reference or note may delay the deposit. Contact support for more details.

Yes. With the wicket71 cricket deposit reward offer, depositing a minimum of ৳300 on any cricket match day gives you a 30% bonus, up to ৳3,000. Wagering is 15x the bonus amount. Example: deposit ৳2,000 → bonus ৳600 → wagering ৳600 × 15 = ৳9,000. Visit the cricket page to learn more about cricket betting.

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If you did not find the answer on this page, our support team is available seven days a week, 24 hours a day in both Bengali and English. Contact us directly for any question, account issue or payment difficulty.

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