wicket71's Privacy Policy

General Introduction and Applicability

This privacy policy is a legal document issued by wicket71 and applies to all users of our platform. It comes into effect when you create an account on wicket71, use our services, or browse our website.

wicket71 operates an online gaming and sports betting platform for users in Bangladesh. We believe that every user's privacy is a fundamental right, and we strive to maintain full transparency in how we handle your information.

This policy should be read together with our Terms and Conditions, as both documents govern your use of our platform. If you have any questions about anything mentioned in this policy, please contact our support team.

By using this platform, you will be considered to have agreed to the terms described in this privacy policy. If you do not agree with any part of this policy, you are advised to stop using our services.

Information We Collect

wicket71 collects various types of information to run its services properly. This information falls into two main categories:

2.1 Personally Identifiable Information

During account registration and verification, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — all users must be 21+)
• Mobile number (used for bKash, Nagad, or Rocket verification)
• Email address
• National ID card details or passport number (if required)
• Residential address

2.2 Transaction and Usage Information

Information automatically collected based on your activity on the platform:

• Deposit and withdrawal transaction history
• Gaming history and betting records
• Account login times and dates
• IP address and device type
• Browser and operating system information
• Time spent on the platform and navigation patterns

How We Collect Information

wicket71 collects information in the following ways:

3.1 Information Provided Directly

You provide information directly when you register an account, complete an identity verification form, request a deposit or withdrawal, or contact our customer support.

3.2 Automatically Collected Information

Our servers and analytics tools automatically collect certain information about your device, including cookies, log files, and browser cache. This information is primarily used for security monitoring and improving service quality.

3.3 Through Third Parties

We sometimes use trusted third-party services for identity verification or fraud prevention. These services provide information solely for verification purposes and do not share any commercial data with us.

Purpose of Using Information

Collected information is used only for defined purposes. wicket71 processes your information for the following reasons:

4.1 Account Management

• Account creation and verification
• Login authentication and security
• Password recovery services
• Enforcing account restrictions (21+ policy)

4.2 Financial Transaction Processing

• Verifying deposits via bKash, Nagad, Rocket, and Upay
• Verifying and processing withdrawal requests
• Providing bonuses and promotional offers
• Detecting suspicious financial activity

4.3 Customer Service and Communication

• Providing live chat support
• Responding to queries by email
• Sending important account notifications
• Sharing relevant promotional information (with your consent)

4.4 Security and Compliance

• Preventing fraud and money laundering
• Detecting multiple accounts held by the same person
• Implementing responsible gaming policies
• Ensuring platform security

Data Storage and Security

wicket71 treats the security of your information as its top priority. We follow industry best practices and maintain the following security measures:

5.1 Encryption and Data Protection

All data is encrypted and transferred using SSL (Secure Sockets Layer) technology. Your password is never stored in plain text — it is protected using a one-way hashing algorithm.

5.2 Access Control

Only staff members who require your personal information for their work are granted access to it. Every access is logged and reviewed regularly.

5.3 Server Security

Our servers are housed in secure data centers and undergo regular security testing. Firewalls, intrusion detection systems, and 24/7 monitoring are kept active at all times.

5.4 Response to Data Breaches

If a data security breach occurs, wicket71 will notify affected users as quickly as possible and take immediate remedial action.

Sharing Information with Third Parties

wicket71 never sells or rents your personal information for commercial purposes. However, sharing information with third parties may be necessary in certain specific situations:

6.1 Payment Processors

The necessary transaction information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. This information is used solely to verify the specific transaction.

6.2 Identity Verification Services

Trusted identity verification services may be used when account verification is required. These services retain the information they receive under strict confidentiality agreements.

6.3 Legal Obligations

wicket71 agrees to comply if providing information is legally required under a court order or a lawful request from a government authority. In such cases, we will make every effort to notify the user to the extent permitted by law.

6.4 Game Providers

When connecting with Pragmatic Play, PG Soft, JILI, Evolution, and other game studios, only anonymous session and gameplay statistics are shared, which do not reveal any personal identity.

Cookies and Tracking Technologies

wicket71 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

7.1 Essential Cookies

Without these cookies, the platform cannot function properly. They are used to manage your session, maintain your login state, and store security tokens.

7.2 Functionality Cookies

These cookies are used to remember your language preferences, selected betting markets, and other personalised settings.

7.3 Analytics Cookies

Anonymous analytics data is collected to understand usage patterns on the platform and improve service quality. This information does not directly identify any individual.

You can disable cookies at any time through your browser settings. However, doing so may cause some features to not work properly.

User Rights

As a user of wicket71, you have the following rights over your own information:

8.1 Right to Access Information

You can request at any time to find out what information we hold about you. We will respond within 30 days of receiving such a request.

8.2 Right to Correct Information

If any of your stored information is incorrect, you can request that it be corrected. You can update much of your information yourself through your account profile.

8.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, we may be required to retain some information for a set period due to legal obligations or fraud prevention.

8.4 Right to Object to Processing

You can object at any time to your information being processed for marketing communications. Let our support team know and we will stop marketing emails.

To exercise these rights or to raise any concerns related to responsible gaming, please contact us using the method described on our Responsible Gaming page.

Data Retention Period

wicket71 does not retain your information beyond what is necessary. General guidelines are as follows:

• Account information: For as long as the account is active and for a minimum of five years after it is closed.
• Transaction records: A minimum of five years in compliance with financial regulations.
• Customer support conversations: Two years after the issue is resolved.
• Log files and security data: A maximum of one year.
• Marketing preference data: Until you withdraw your consent.

When the designated retention period ends, data is securely deleted or anonymised so that individuals can no longer be identified.

Protection of Minors

wicket71's services are intended solely for individuals aged 21 and above. We never knowingly collect information from anyone under the age of 21.

We verify age at the time of account registration. If a user opens an account by providing a false age and this comes to our attention, that account will be closed immediately and all transactions will be considered void.

If you believe a minor is operating an account on our platform, please notify our support team immediately.

Policy Changes and Updates

wicket71 reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:

• A notice will be displayed on the website.
• A message will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use our platform after changes are published, it will be assumed that you agree to the revised policy. We therefore recommend visiting this page regularly.

For more details about our general terms of use and rights, please visit the About Us page.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 (in Bengali and English)

We typically respond to email enquiries within 24 hours. For urgent matters, live chat provides the fastest resolution.

To find answers to common questions, you can visit our FAQ section, which covers common questions about accounts, payments, bonuses, and privacy.